Refund Policy
60-Day Money-Back Guarantee
Take Curvelle for up to 60 days. If you don't see the difference, email us and we'll refund every dollar you paid for the product. You don't need to send the bottles back, and it doesn't matter if they're opened or empty.
- The 60 days start on the day your order is delivered.
- The guarantee covers your first order, including every bottle in a bundle.
- One guarantee refund per customer.
How to Get Your Refund
- Email support@trycurvelle.com from the email address you ordered with, within 60 days of delivery.
- Include your order number. If you can, tell us in a line or two what didn't work for you. It helps us, but it won't change your refund.
- We reply within 1 business day and send the refund to your original payment method.
Subscription Refills
Subscription orders ship and bill every 30 days until you cancel. You can skip, pause, or cancel at any time before your next billing date, with no fee and no minimum number of orders:
- Log in to your account with the email you ordered with (we email you a one-time code, no password needed), open Subscriptions, and tap Cancel Subscription.
- Or email support@trycurvelle.com and we'll cancel it for you within 1 business day.
If a refill charges after you meant to cancel, email us within 14 days of that charge and we'll cancel your subscription and refund the refill in full.
Damaged, Missing, or Wrong Items
If your order arrives damaged, is missing items, or contains the wrong product, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you, whichever you prefer.
Lost Packages
If your tracking shows no movement for 10 business days, or your package is marked delivered but you didn't receive it, contact us and we'll resolve it. If the package was returned to us because of an incorrect address entered at checkout, we'll reship it once the shipping cost is covered.
What's Not Refundable
- Shipping Protection fees.
- Refund requests made more than 60 days after delivery of your first order.
Refund Timing
Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it. If you haven't seen your refund after 10 business days, email us and we'll send you the transaction details.
EU Customers
If your order ships to the European Union, you also have the right to cancel within 14 days of delivery for any reason, in addition to the 60-day guarantee above.
Contact
Email support@trycurvelle.com. We answer within 1 business day.