Shipping Policy

Where We Ship

We ship to the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, most of Europe, and select countries in Asia and the Middle East. If your country is available at checkout, we ship there.

Shipping Cost

  • United States: free standard shipping on every order.
  • Everywhere else: shipping is calculated at checkout before you pay.

Processing Time

We pack and ship orders within 1 to 3 business days of payment. Orders placed on weekends or holidays start processing the next business day. You get an email with your tracking number as soon as your order ships.

Delivery Time

Most orders arrive 7 to 12 business days after they ship.

These are estimates from the carrier. Weather, holidays and customs can add a few days.

Subscription Orders

Your first order ships on the timeline above. Each refill ships automatically every 30 days after that, and you get a shipping email with tracking each time. You can skip, pause or cancel before your next billing date from your account or by emailing us.

Changing or Canceling an Order

Email us within 12 hours of placing your order and we'll change the address or cancel it. After that, your order may already be packed. If it has shipped, you're still covered by our 60-day money-back guarantee.

Wrong Address

Check your shipping address before you pay. If an order is returned to us because the address entered at checkout was wrong or incomplete, we'll reship it once the new shipping cost is covered.

Lost, Late or Damaged Packages

  • If your tracking hasn't updated in 10 business days, email us and we'll look into it with the carrier.
  • If your package is marked delivered but you can't find it, check with neighbors and your building's mail room, wait 48 hours, then email us.
  • If your order arrives damaged, email us a photo within 14 days of delivery and we'll send a replacement at no cost.

Shipping Protection is an optional add-on at checkout. It covers your order if it's lost, stolen or damaged in transit, and we'll reship it free.

Customs and Import Fees

Orders shipped outside the United States may be charged customs duties or import taxes by your country. These fees are set by your government, are not included in our prices, and are paid by the customer.

Questions

Email support@trycurvelle.com with your order number. We answer within 1 business day.