Refund policy
30-Day Money-Back Guarantee
We want you to love Curvelle. If you're not happy with your results, email support@trycurvelle.com within 30 days of receiving your first order and we'll refund that order in full to your original payment method.
- Opened bottles are accepted.
- You don't need to send anything back.
- Include your order number or the email you ordered with so we can find your order quickly.
The guarantee covers your first order, including the first order of a subscription. Subscription renewals aren't covered by the guarantee, but you can cancel any time before your next billing date and you won't be charged again. See our Subscription Policy.
Damaged, defective or wrong items
If any order, including a subscription renewal, arrives damaged, defective or wrong, email support@trycurvelle.com right away with your order number and a photo. We'll send a replacement or a refund at no cost to you.
How refunds are processed
Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If you haven't received an approved refund after 15 business days, email us and we'll look into it.
Cancelling an order before it ships
See our Cancellation Policy.
Contact
We respond to all emails Monday–Friday, 9AM–5PM EST at support@trycurvelle.com.